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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

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Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative

From the inception of railroads in the U.S., commercial freight railroads operated private passenger service. However, by the 1960s, travel by air...

Amtrak

Amtrak was created by Congress in 1970 to take over the majority of the intercity passenger rail services previously operated by private railroad companies in the United States. National operations began on May 1, 1971. As defined by the U.S. Congress through the Passenger Rail Investment and Improvement Act of 2008 (PRIIA), Amtrak’s...

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