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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

The Effects of Returns on a Variety of Industries

UPS coined Jan. 2 as National Returns Day, as it marked the pinnacle of the holiday gift return period. UPS expected to handle 1.9 million returns...

• Aimia
• January 09 2020

Aimia Executive Discusses Customer Centricity

• Aimia
• August 14 2019

Keeping Changing Customers Loyal with Aimia: Q&A Part II

• Aimia
• February 27 2019

Aimia’s Guide to Tackling Data and Analytics Challenges: Webinar Preview

• Aimia
• February 20 2019

Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Global Emotional Loyalty: How Brands Build Emotional Connections With Customers By Region and Industry Through Loyalty

Transactional loyalty is not enough. Somewhere along the way, loyalty has gotten lost among heavy discounting and the hundreds of daily...

• Aimia
• November 13 2019

The Future of Loyalty: Disruptions That Will Revolutionize The Industry

• Aimia
• August 05 2019

SmartJourney - 6 Steps to Personalized Smart Journeys

• Aimia
• August 01 2018

Building a Customer-First Retail Future

• Aimia
• June 12 2018

Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

CPG/FMCG Loyalty Landscape – Current Global Perspective

Consumer Packaged Goods (CPG) or Fast-Moving Consumer Goods (FMCG) customer loyalty programs face unique challenges in the loyalty market today...

• Aimia
• January 17 2020

Telco Loyalty Landscape – Current Global Perspective

• Aimia
• January 06 2020

Hotel Loyalty Landscape – Current Global Perspective

• Aimia
• December 19 2019

Airline Loyalty Landscape – Current Global Perspective

• Aimia
• December 09 2019

Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Going Global: Triggers for Expansion & Planning Considerations

When designing a loyalty program, it is important to consider your organizations long-term growth plan. Considering long-term growth by...

• Aimia
• May 01 2017

Past Issues

Know What Customers Expect From You in Exchange for Their Data

• Aimia
• February 02 2017

How to Measure Loyalty Program ROI

• Aimia
• October 04 2016

Successfully Piloting a Loyalty Program

• Aimia
• March 01 2016

Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

[Podcast] Keeping Changing Customers Loyal With Aimia: Q&A Part II

This is the second installment of our talk with Sara Galloway, Director of Loyalty Consulting for Aimia. You can read Part I here. Aimia is...

• Aimia
• February 27 2019

[Podcast] Loyalty360 Executive Perspective: The Brand Guide to Tackling the Challenge of Data and Analytics

• Aimia
• February 21 2019

Loyalty360 Thought Leadership Series: Aimia

• Aimia
• December 08 2017

[Podcast] Loyalty360 Thought Leadership Series: Alex Tavera | AIMIA

• Aimia
• February 28 2016

Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

11 New Members Join the Association for Customer Loyalty

Nineteen total companies begin or renew their partnership with Loyalty360 Loyalty360, the association for customer loyalty, is pleased to announce...

• Aimia
• April 02 2018

Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.

Loyalty360 Executive Perspectives: The Brand Guide to Tackling the Challenge of Data and Analytics

  The importance of data insights cannot be understated. Brands employ a variety of strategies to generate these insights, so there’s...

• Aimia
• February 21 2019

Give Your Loyalty Program an Annual Physical with a Loyalty HealthCheck

• Aimia
• October 01 2015

The Human Factor: Five Ways to Make Sure Your Technology Offers the Real Relationships Customers Crave

• Aimia
• July 31 2014

Real Relationships

• Aimia
• May 22 2014