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Evite Invites Loyalty Through Constant Evolution

  • May 11 2018
  • Resource: In-Depth Exclusives

Evite is world’s largest digital platform, and it’s almost inevitable that we’ve all crossed paths with the brand at some point. Maybe it was a friend’s birthday or a Halloween Party. For the last 20 years, the company has...Read More

Boxed Chips Away at Bricks-and-Mortar Bulk Grocery World

  • May 09 2018
  • Resource: In-Depth Exclusives

In the imaginative minds of a 6-year-old, an empty cardboard box is the greatest toy ever invented.   One second, it’s an airplane. Four seconds later, it’s a fort. Then it’s put on top of a wagon and becomes a go-kart...Read More

Finding Cheap Flights is the First Step in Building a Great Travel Itinerary—and Loyalty

  • May 08 2018
  • Resource: In-Depth Exclusives

For a lot of people, going to college in Hawaii would be either a dream or a disaster. Oceans, beaches, luaus. Happiness? Yes. Desire to study? Forget it.   That wasn’t the case for Patrick and his wife. The two successfully survived...Read More

Loyalty at Sunglass Hut Can be a Challenge to Find, But Delivers a Very Rewarding Look

  • May 07 2018
  • Resource: In-Depth Exclusives

The 16th hole of the Phoenix Open is professional golf’s equivalent of a frat party. Rather than wide open fairways, the 16th is like someone placed a fairway in the middle of a football stadium. Three levels of stands holding 20,000...Read More

A New Customer-First Approach Has Changed the Culture at CIBC

  • May 03 2018
  • Resource: In-Depth Exclusives

As one of the biggest banks in Canada, CIBC could easily have kicked back and continued to reap the rewards of its dominant size. But it didn’t. It got scrappy, changed its focus and has become a better bank as a result. Loyalty360 spoke...Read More

Captain D’s Finds Its New Rewards Program to Be Rewarding for Customers—and Itself

  • May 02 2018
  • Resource: In-Depth Exclusives

Captain D’s Seafood Kitchen first opened its doors nearly 50 years just outside of Nashville—about as far from the ocean as one can get, but with the promise to bring “the spirit of the coast at every table.” It has done so...Read More

USA Today Network Focusing on Innovation to Create Experiences and Drive Loyalty

  • April 18 2018
  • Resource: In-Depth Exclusives

James Carroll sits on a wall inside of Colleville Cemetery in Normandy, France. The cemetery sits high on the cliff overlooking what is commonly known as Omaha Beach—one of the primary invasion spots during D-Day, when Allied Forces invaded...Read More

Fresh Air: Delta Private Jets makes sure its passengers experience the life of luxury, before, during and after flights

  • April 16 2018
  • Resource: In-Depth Exclusives

For years, the private jet industry was a relatively closed world, reserved exclusively for the rich and famous.   However, with more and more discount airlines entering the market—balancing out their cheaper fares with additional...Read More

With 53 million Rewards Members Wyndham Has a Simple Philosophy: Don’t Make It Complicated

  • April 09 2018
  • Resource: In-Depth Exclusives

Eliot Hamlisch was sitting in the lobby of a Microtel Inn & Suites by Wyndham just outside Minneapolis when a construction foreman walked through the door and up to the registration desk. He was working with his crew on a site a few blocks...Read More

Sonic Crafting A Taste of Things to Come

  • April 02 2018
  • Resource: In-Depth Exclusives

Each year, SONIC Drive-In has a competition among some of its highly visible and creative employees—its carhops. Many of its carhops, who deliver meals to customers parked in drive-in stalls, use roller skates as their preferred mode of...Read More

Hampton Throws Away Its Scripts and Let Its Employees Just Be Themselves

  • March 26 2018
  • Resource: In-Depth Exclusives

When Hurricane Irma began bearing down on Florida last summer, evacuation orders were issued by the Governor and millions of people headed for safer ground. Their efforts to seek shelter and find safety in distant areas, however, resulted in...Read More

At Ryder, Customer Loyalty is A Proven Commodity and Valued as Much as Financial Numbers

  • March 19 2018
  • Resource: In-Depth Exclusives

It’s a rare sighting, much like seeing Sasquatch or the Loch Ness Monster. And like the mythical and mystical figures of lore, some people say this, too, doesn’t really exist, but is just the creation of someone’s imagination...Read More

At Albertsons, Customer Experience and Loyalty is Built Upon Great Employee Engagement, Be It in The Stores or With Home Delivery

  • March 14 2018
  • Resource: In-Depth Exclusives

Albertsons is one of the largest food and drug retailers in the United States, operating in 35 states under 19 well-known banners, including Safeway, Tom Thumb, Vons, Jewel and Shaw’s. The Boise, Idaho-based brand recently announced its...Read More

Captain D’s pulls anchor and launches its first rewards program with the ultimate destination of personalizing its customer experience

  • March 12 2018
  • Resource: In-Depth Exclusives

A year ago, Captain D’s hoisted its anchor and set sail into what were previously unchartered waters for the QSR seafood restaurant: It launched its first loyalty and rewards program. The points-based system was limited to four markets close...Read More

Gannett Writes Its Own Story Through Reorganization, Technology and Customer Experience

  • March 09 2018
  • Resource: In-Depth Exclusives

With 109 local publications and its flagship, USA TODAY, Gannett is one of the largest media companies in the United States, and 27th largest in the world, according to a report by ZenithOptimedia. In 2015, it split off its publishing...Read More

Life is a Party at Evite, and Everyone Is Invited

  • March 07 2018
  • Resource: In-Depth Exclusives

Texas.   Whoever would have thought that the home of rodeos, chili and longhorn bulls would be the nation’s top place to party?   But it is. At least according to Evite. Each year the online party invitation company ranks the...Read More

CRM Reaches a Whole New Level for Herbalife

  • February 23 2018
  • Resource: In-Depth Exclusives

“Historically we’ve been a B2B company,” says Frank Lamberti, executive vice president, distributor and customer experience for Herbalife, “with our products going to market through our dedicated distributors.”  ...Read More

L’Oreal Finds Beauty in the Changing Cosmetic Industry

  • February 16 2018
  • Resource: In-Depth Exclusives

L’Oreal is the world’s largest cosmetics and personal care company, with 34 international brands, including L’Oréal Paris, Ralph Lauren, Giorgio Armani, Redken, Garnier and Maybelline. Loyalty360 spoke with Stephanie Binette...Read More

Focusing on Customer Experience and Reinventing the Vertical at Farm Boy

  • October 20 2017
  • Resource: In-Depth Exclusives

  “It depends on what kind of retail you’re in,” says Farm Boy CEO Jeffrey York when asked about the state of retail in North America. “I think if you’re Amazon and you don’t have to show a profit, I think...Read More

How Ally Bank Put Customers First Right From the Start

  • October 09 2017
  • Resource: In-Depth Exclusives

It seemed like the very worst time to start a bank. At the end of 2008, the worst financial crisis since the Great Depression had befallen the United States, and most of the rest of the world as well. In addition to the hundreds of bank failures...Read More

Company Internal Alignment Is Key to Everything for Loyalty Marketers

  • October 04 2017
  • Resource: DailyNews

Loyalty360 talks to brands regularly about the crucial aspect of internal alignment as it relates to any customer loyalty/customer experience/customer engagement initiative. Maria Winans is Chief Marketing Officer (CMO) for IBM Watson Customer...Read More

How Credit and Loyalty Work Together for Synchrony Financial and Partner Brands

  • September 27 2017
  • Resource: In-Depth Exclusives

Synchrony Financial, headquartered in Stamford, CT, offers a range of credit products through partnership with several national and regional retailers, as well as local merchants, manufacturers, industry associations, and health care service...Read More

Personalization and Meeting Customer Expectations Help Loyalty Grow at 1-800-Flowers.com, Inc.

  • September 25 2017
  • Resource: In-Depth Exclusives

Though its iconic name speaks to  an older technology, 1-800-Flowers.com is at the forefront of customer experience. Indeed, it’s .com suffix indicates that while it has a proud legacy it is very much a company of the times even more so...Read More

Better Customer Relationships Make for Healthier Outcomes for Banner Health

  • September 22 2017
  • Resource: In-Depth Exclusives

“People are used to having a close relationship with their physician,” says Alexandra Morehouse, CMO, Banner Health. “If you survey people, almost all of them will say they want to keep their primary doctor. However, only 15...Read More

Customer Experience Powers one of GE’s Most Important Divisions

  • September 20 2017
  • Resource: In-Depth Exclusives

  General Electric, long famous as a maker of household appliance and electronics, is also just as well-known for being a manufacturer of jet engines, healthcare equipment, , oil & gas production, and power infrastructure and energy...Read More

Samsung Pay Reimagines the Loyalty and Payment Spaces (Part 1 of 2)

  • September 18 2017
  • Resource: In-Depth Exclusives

Samsung Pay has shaken up the mobile payment space by not only tying into its own Samsung Rewards programs, but partner programs as well. Nana Murugesan, VP/GM, Samsung explains how the electronics giant is pioneering new territory in payments...Read More

Red Robin Takes Customer Experience Beyond the Table

  • September 11 2017
  • Resource: In-Depth Exclusives

  “I think the biggest challenge we’re facing right now is the growing demand for off-premise dining,” says Red Robin President and CEO Denny Marie Post. “We are becoming as much a source as we are a destination for...Read More

Samsung Leverages Partner Programs to Rewards

  • September 08 2017
  • Resource: In-Depth Exclusives

Widely recognized as a consumer electronics giant, Samsung is reinventing the mobile payment space. Nana Murugesan VP/GM of Samsung speaks with Loyalty360 about the innovations his organization is leading.The mobile payment space has continued to...Read More

Putting all the Pieces Together to Achieve Great CX (Part 2 of 2)

  • September 07 2017
  • Resource: In-Depth Exclusives

CMO Angela Morehouse and her team face many challenges in bringing these pieces together, as well as those presented by outside market forces, which she discusses with Loyaty360. In Part 1, she discussed how customers are changing and the...Read More