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Steve Wood

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Critical Traits of Today’s Successful Marketer

  • April 14 2016
  • Resource: Loyalty Today

Today, across most industries the “typical day” for Marketers no longer exists. This is exciting for some and daunting for others. The complexity of today’s data-driven landscape and “always on” environment demands a...Read More

PWC Shows Brands Still ‘Data Drowning’ Despite Advances

  • January 21 2016
  • Resource: Loyalty Today

As the velocity, variety and volume of data within an organization continues to increase at an incredible pace, most organizations continue to struggle with merely getting a handle on their data sources, let alone having the ability to aggregate...Read More

Customer Centric: Most Effective Marketing Initiative

  • January 16 2016
  • Resource: Loyalty Today

Customer Centric is a series where Clutch’s team of experts field customer experience questions from marketers. Have a question on customer experience, consumer intelligence, loyalty or personalization? Send you question to our team of...Read More

Retailers Confirm Need For Customer Marketing Platform

  • January 13 2016
  • Resource: Loyalty Today

 A recent study by RSR Research entitled Commerce Convergence: Closing the Gap Between Online and In-Store looked at the technology landscape across retail brands and found that a strong majority of the retailers surveyed feel...Read More

Customer Technology Finally Delivering for Marketing

  • January 07 2016
  • Resource: Loyalty Today

One of the largest challenges facing marketing teams heading into 2016 revolves around the technology that helps them compete and engage in the ‘Age of the Customer.’ We sat down with Clutch’s Vice President of Marketing, Mark...Read More

2016 Customer Marketing Predictions

  • January 05 2016
  • Resource: Loyalty Today

The past year has seen an array of enhancement and innovation around customer experience and personalized marketing, giving those brands who have adopted it a massive competitive advantage in the market. As we turn the page on 2015 and focus on...Read More

Five New Year Resolutions for Marketers

  • December 29 2015
  • Resource: Loyalty Today

As 2015 quickly wraps up, here are five resolutions for marketers to consider in 2016 in order to enhance their customer understanding and drive their brand experience. DO YOU SEE WHAT I SEE?: If you aren’t already, it’s time...Read More

Four Industries Positioned for Customer Leadership in 2016

  • December 09 2015
  • Resource: Loyalty Today

While industries like quick service restaurants and mainstream retailers have led the charge on customer loyalty and personalized engagement for the past several years, a new crop of consumer-based businesses are evolving by embracing customer...Read More

Reviewing Forrester’s Loyalty Program Participant Report

  • December 05 2015
  • Resource: Loyalty Today

Forrester’s senior analyst focused on customer loyalty, Emily Collins, released a September 2015 report entitled ‘The Loyalty Program Participant Profile‘ which provides an array of survey insights and sentiments from...Read More

Consumers Still Dissatisfied with Mobile Experience

  • November 25 2015
  • Resource: Loyalty Today

 According to Deloitte’s study Navigating the New Digital Divide the influence of smartphones on retail consumer sales increased 19 percent in 2014 to 28 percent. Most shoppers are using mobile for information beyond...Read More

Discussing Marketing’s Migration Towards Specialized CRM

  • November 19 2015
  • Resource: Loyalty Today

 As the consumer sophistication and digital engagement complexity increases, brands are moving away from traditional CRMs in favor of Consumer Management technology.As Forrester principal analyst Kate Leggett explained in her...Read More

Getting Brands ‘Back to the Future’ with Customers

  • October 24 2015
  • Resource: Loyalty Today

Last week, October 21, 2015, was the date Marty McFly jumped into the future in Back to the Future II. In honor of this epic cinematic event, we thought it was only fitting to sit down with Joe Pino, our Director of Client Insights &...Read More

Customer Centric: Unlocking the Value of Your ‘Big Customer Data’

  • October 03 2015
  • Resource: Loyalty Today

Customer Centric is a series where Clutch’s team of experts field customer experience questions from marketers. Have a question on customer experience, consumer intelligence, loyalty or personalization? Send you question to our team of...Read More

Customer Centric: Integrating Mobile Into Your Customer Experience

  • September 23 2015
  • Resource: Loyalty Today

Customer Centric is a series where Clutch’s team of experts field customer experience questions from marketers. Have a question on customer experience, consumer intelligence, loyalty or personalization? Send you question to our team of...Read More

Customer Loyalty and Engagement a Top Priority for Retailers

  • September 14 2015
  • Resource: Loyalty Today

A recent report from Boston Retail Partners entitled “Loyalty – Rewarding the Customer Experience” presents survey data from 500 retailers revealing the mindset related to customer loyalty. The primary findings of the report...Read More

Customer Centric: Kicking Off Your Customer Experience Strategy

  • September 10 2015
  • Resource: Loyalty Today

Customer Centric is a series where Clutch’s team of experts field customer experience questions from marketers. Have a question on customer experience, consumer intelligence, loyalty or personalization? Send you question to our team of...Read More

Loyalty Lessons From Starbucks’ New York Times Rewards

  • August 31 2015
  • Resource: Loyalty Today

Starbucks recently announced a partnership with The New York Times where, beginning in 2016, Starbuck’s loyalty program members will be able to read select daily news articles from the paper for free in the Starbucks...Read More

Customer Lessons Learned From Amazon’s ‘Prime Day’

  • August 24 2015
  • Resource: Loyalty Today

In celebration of its 20th anniversary Amazon launched ‘Prime Day;’ a one-day, 24-hour event on July 15 billed as “where Prime members can find more deals than Black Friday.” Clutch’s Head of Marketing, Mark...Read More

C-Suite Focusing on Customer Experience to Drive Growth

  • August 15 2015
  • Resource: Loyalty Today

The 2015 Software CEO/CFO Outlook report (the fourth annual update) recently identified a consensus among surveyed executives that, as the software industry experiences hyper-growth and new technologies enter the market, two prevailing themes...Read More

Engagement & Experience Expo to Feature Clutch and Meineke

  • August 10 2015
  • Resource: Loyalty Today

The 2015 Engagement & Experience Expo announces Clutch and Meineke as a featured session. Meineke’s CMO, Artemio Garza, and Clutch’s COO, Brad Marg, will co-present on ‘Delivering High Performance, Personalized Experiences to...Read More

Tailoring Customer Personalization for Apparel Brands

  • August 07 2015
  • Resource: Loyalty Today

Clutch’s Matt Segal recently wrote a guest feature in Apparel entitled “How Theory and Splendid Glean Customer Insights” which highlighted the increasing focus across the fashion and apparel industry on identifying and...Read More

Consumers Confirm Personalization is Critical

  • July 31 2015
  • Resource: Loyalty Today

A recent consumer study entitled Consumers to Brands: The Louder You Scream, the Less We Care by Marketo confirmed what many businesses are starting to understand, that consumers increasingly want more personalized...Read More

Clutch CEO Reviews State of Loyalty Marketing

  • July 23 2015
  • Resource: Loyalty Today

Clutch CEO and Co-founder, Ned Moore, recently sat down with Loyalty 360 to discuss the ‘State of Loyalty Marketing.’ Ned offered his unique and expert views on various topics related to loyalty marketing, customer engagement...Read More

Q&A: Clutch COO on Customer Data and Loyalty Trends

  • July 13 2015
  • Resource: Loyalty Today

Boston Retail Partners recently released its 2015 CRM/Unified Commerce Survey. The survey of reinforces several trends in the market focused on customer data, engagement and loyalty. As the survey states:>>100% of the retailers plan to...Read More

Q&A: Clutch’s VP of Product on Apple Wallet’s Customer Loyalty Impact

  • July 03 2015
  • Resource: Loyalty Today

As you may have heard, Apple recently announced the expansion and renaming of Passbook to Wallet.  Aside from the rebrand, Apple Wallet has jumped onto the customer loyalty bandwagon by announcing that the platform will begin integrating...Read More

Q&A: A Deeper Dive on Marketing’s Massive Disconnect

  • June 26 2015
  • Resource: Loyalty Today

Clutch’s, Vice President of Marketing, Mark Harrington, recently wrote a feature for CMO.com entitled ‘Marketing’s Massive Disconnect in the Customer Centric Mantra.’ In the featured he reviewed that while many Marketing...Read More

Q&A: CEO Discusses Forrester Report Featuring Clutch

  • June 20 2015
  • Resource: Loyalty Today

Forrester’s Principal Analyst for Customer Insights, Rusty Warner, recently released a brief entitled ‘Three Reasons To Consider Alternative For Cross-Channel Campaign Management.’ This report reviews key cross-channel campaign...Read More

Q&A: From the Frontline of the CMO / CIO ‘War’

  • June 11 2015
  • Resource: Loyalty Today

CMOs and CIOs are at war over technology and data, or so the media would have you think. In fact, Deloitte’s “CMO-CIO Relationship” study states that 56 percent of CMO/CIO media mentions focus on the conflict...Read More

Q&A: Clutch CTO on Forrester’s “Become Customer Obsessed or Fail” Mantra

  • June 04 2015
  • Resource: Loyalty Today

Forrester Analyst, Michael Gazala, who focuses on customer experience management and marketing strategy recently wrote a blog feature entitled “Become Customer Obsessed or Fail” focused on how businesses must become customer-focused...Read More

Alleviating Loyalty Program Frustrations with Strategic Consumer Management

  • October 03 2014
  • Resource: Loyalty Today

Mark Harrington is the VP of Marketing at Clutch.A recently released study on customer engagement loyalty from Colloquy found that 54 percent of loyalty program members are unhappy with the reward options offered by brands...Read More