In my position as research assistant at VIPdesk, I often list and quote companies that top and make various J.D. Power & Associates surveys and lists but until recently, I never really thought much about the J.D Power and Associates firm or even the man behind the noted and respected company. Getting a top spot on one of these prestigious lists is quite a badge of honor, sort of the customer service answer to the film industry’s Academy Awards.  Apparently J.D. Power....

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