I am pleased let you know that my insights are featured in Loyalty 360 – The Loyalty Marketing Association’s just-released executive briefing entitled, “Where is Loyalty Headed? An Inside Look at Trends Impacting the World of Customer Loyalty.” In its quest to uncover the key trends that will most impact loyalty marketing in 2012, Loyalty 360 reached out to its members for their forecasts, and I am honored to be a part of this select group.  As the customer....

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