What’s A Company Like You Doing In A [Social] Place Like This?

By Margot Heiligman, SAP CRM Solution Management and Hansen Lieu, SAP CRM Solution Marketing Do you have a team listening to what is being said about your company on Facebook, Twitter, LinkedIn and discussion forums?  Better yet, are your social savvy responding to the customer service requests, or to feedback you can share with your product organization or to opportunities which may be routed to your sales colleagues?  Are they responding to the customer in the....