Recently, myself and my colleague in the SAP Center for Business Insight, Kai Goerlich, got into a debate about the real impact of online shopping on traditional retail business models. Kai, who is Senior Fellow, Thought Leadership, argued that businesses could learn a few lessons from nature about how to respond to such threats. I told him to stop talking and start writing. So here is what he came up with:
By now we’ve all heard of showrooming, in which consumers go to a retailer....