This might appear to be a small, insignificant example of a memorable customer experience as it doesn’t involve any household retailer’s name or Fortune 500 company. But for my wife, Amy, myself, and our two daughters, it served as a vehicle for long-term customer loyalty. We live in Wallingford, CT and we were headed up to Manchester, CT ─ where my wife and I are both from – this past Saturday. We had about five inches of snow last Thursday into Friday and our....

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