If you follow the SAP blogs at all closely, you’ll know that the past few weeks have been very exciting for SAP. Todd Wilms wrote about SAP 360 Customer and the unveiling of SAP CRM Powered by SAP HANA. Richard Howells expanded on that 360 degree view of the customers’ world and wrote about how a true 360 degree view can put you in a position to know what your customers are thinking even before they do. I’m looking at all these breakthroughs from a slightly different....

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