Early in my management career, the HR department sent out a single-question survey which asked how satisfied we were with our jobs on a scale of 0 (very unsatisfied) to 4 (highly satisfied). To my surprise, my group had the lowest average score (2.6) in the company. The HR VP predicted a mass exodus and told me that my annual bonus would be negatively impacted. I was mystified because I had heard very few complaints and nobody had left in the previous year. Not one to leave such....

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