This week’s suggested reading provides insight on the power of engaging with your customers wherever they are. It also reiterates the reality that consumers are mobile and they are engaging with what they want, when they want and doing it all on their mobile device. The latest estimates predict that in 2020 there will be 24 billion connected devices. Considering the world’s current population is 7.046 billion people, this prediction paints one clear picture – if you are not....