Reflections from the “Back of the Bus” – The “Power” of J.D., The Passing of a Program, and the Personnel Challenge in Marketing Operations

 J.D. Power – insight from one of the founders of Customer Experience We had the pleasure of interviewing J.D. Power recently regarding the upcoming release of his new book titled, “Power.” Over the next couple of weeks, we will be sharing insight from the interviews in a series of articles and Q&A’s. It was a very compelling series of interviews where we discussed the formation of his company and the challenges he faced from the automobile industry &ndash....