For the past few weeks, it seems as though all people are talking about in the US is the potential for going over the “Fiscal Cliff”. However, I would like to suggest taking time to reflect on another topic. This is when we traditionally reflect on the year past and look forward to the year ahead - so it is also a good time to reflect on your customer strategy.
Take stock of what went well and what was accomplished in 2012. And, identify obstacles and....