Ready to Boost Loyalty? Create Habits Your Customers Won’t Break

Grocers are running to catch up to Amazon Go’s “pay and just walk out” store model. Some like Tesco are adding similar over-head camera technology to automate scanning. Others such as Kroger are piloting “Scan, Bag, Go” technology that relies on customers to scan products as they shop which also eliminates the checkout line. Marketers in many industries look at Amazon and what they see is that their relentless focus on convenience has....

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