Putting It All Together: How Data Science, Technology and Retail Banking Can Delight Customers

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Who hasn’t had poor experiences with their bank branches? The mere thought of waiting in lines to transact with a teller, sitting with a customer service rep who started work the week before and has no idea who you are, what you need or how best to serve you gives me a stomach ache. Where’s my mobile banking app, please? However, advances in what the tech industry calls “anticipatory technology” as well as some well-touted new mechanisms like Bluetooth Low....

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