Gathering feedback is only part of the customer experience (CX) equation. Before your brand can even begin to collect feedback, it needs to engage both its customers and employees. That task is easier said than done, though. Based on a recent InMoment-commissioned report by CGA Peach, we’ve highlighted five methods for increasing engagement at every level of your organisation. Read, reflect, and evaluate how your brand’s engagement strategy stacks up.
5 Ways to Engage Your....