How to Win Back Customers who Leave Negative Online Comments and Reviews

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It takes twice as much work to earn a new customer as it does to please an existing one, so don’t let one bad experience spell the end of a good customer relationship. If you think online reviews don’t matter, consider the fact that consumers now find a restaurant’s star rating to be the number one factor in choosing a place to dine, according to recent findings by socialmediaweek.org.   Add to that the fact that 49% of consumers need to see at least a four-star....

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