Looking out over the edge of a cliff. That’s what it feels like to be a retail banker these days.
Bankers see e-banking providers like Google Wallet and PayPal eating into their core banking business. Retail banks could fight back by becoming one-stop shops for all things financial – if it weren’t for decades-old technology and business processes that are hard-wired into individual product silos. (Read more of my comments on how retail banks can attack the channel....