How To Emotionally Engage, Nurture, And Retain Your Customers During A Crisis

This is the third article in our series focusing on the importance of customer loyalty and retention during an economic crisis. Our first article spoke about enhancing your tactics to increase your customer retention rates, which you can read here. Our second post addressed the need for ongoing customer communication and interaction.   One of the challenges facing companies during a recession (unemployment claims are skyrocketing, employers freeze hiring, planned....