How Concierge Service Can Be Used To Promote Other Customer Benefits

Using Concierge to promote and fulfill other customer benefits can have a positive impact on overall customer satisfaction and service quality. Several of our clients currently utilize their Concierge via a “gateway servicing model” in which Concierge service is the primary delivery channel for both information about and redemption of all membership benefits. With this model, Concierge aren’t simply responding to Concierge requests, but are also....

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