Can the powerful and positive emotions that occur when playing games be harvested for the business world? It’s a thorny question and a radical idea that is gaining traction, especially at this year’s SAP TechEd conference held in Las Vegas. Opening keynote speaker Jane McGonigal, a visionary game designer and one of Business Week’s Top Innovators to Watch, made a convincing case that “gamification” or “Game IT” can not only help workers become more....