Delivering Happiness by Tony Hsieh was recommended to me by an author and Ph.D. in the recognition and rewards space, saying “I haven’t finished a book in ten years – this one I completed in two days.” Hsieh offers early on that the book is written directly by him (no ghost writer) and thus has an informal, more conversational tone in relaying his own story and specifically that of Zappos. The book is a fast moving read that offers perspective on....