Stuck to the TV this weekend after a week at the Loyalty Expo, unable to physically do much else, I’m finding a metaphor between topics at the show – achieving the perfect customer experience - and what it takes to win in the tournament. Yelling at Marquette through the TV about their horrific shooting % (26) prior to the half, we all realize a team can’t win when they’re not making shots.
The guys are playing hard. They’re....