At Safelite AutoGlass®, each of our markets tracks its own Net Promoter Score (NPS). At the end of the year, we followed up with our top 10 NPS markets to ask the general managers how they deliver customer delight.
Rick Harvey, General Manager for the Ontario, California market tied for No. 3 with an NPS of 88.4%
1. What does customer delight mean to you as a market leader?
Customer delight is the culmination of everything we do as a company and is a great barometer of how....