In our blog last week we mentioned our Quarterly Quality Forum. Here we go again. Part of our QQF includes case study of companies that we admire. Chick Fil-A was our most recently featured QQF company in part because their leadership has such fantastic vision and crystal clear insights about how to run a great company. Dan Cathy is Chick Fil-A’s CEO and “SOB” (son of the boss). His father S. Truett Cathy founded the company over 40 years ago....