Connecting Restaurants to Their Customers in the Digital Age

Many restaurant brands have had a harder time staying connected with their customers in recent years. For over two decades, consumers increasingly moved to the digital space. Then, the forced isolation of the pandemic exacerbated that trend as diners who previously sought the social and experiential aspects of dining out adapted to eating in their homes more than they had in many years. Even now that we’re transitioning back to public spaces, people and their behaviors have evolved.....

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