3 Ways to Provide Safe Service + Elevate Your Customer Experience Management Program in a Pandemic Era

The heightened expectation for a safe + clean experience has left brands across industries questioning: Do customers still want in-person assistance? Recent SMG research confirms: Yes, they do—but with one major factor. Assistance must be delivered in the safest way possible. And while that’s not a big surprise in today’s climate, that doesn’t mean it’s always the easiest thing to execute. To help you better understand what employees can do....

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