2021 Loyalty Resolutions: 7 Actions to Build a Better Loyalty Program in the New Year

It’s the time of year when people are thinking about cutting carbs, reading more books, and trying to become the best versions of themselves – But have you thought about your 2021 loyalty resolutions? Loyalty is becoming a lot harder. Two-thirds of consumers agree their loyalty is more difficult for retailers to maintain than ever before. The pandemic has pushed more people online than ever before. It’s given them the power of choice and level the playing field for....

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