Happy New Year! We hope 2013 was good to all of you. At the end of each year we take a look back at which of our posts were the most popular.
As we kick a new year we wanted to share our top ten posts from 2013. We look forward to taking customer experience to the next level with all of you in 2014. Enjoy!
“How Steve Jobs would reinvent your back office”
“Six sigma eight types of waste in customer service”
“Bill Gates, 640kb, and how things....