The ways in which various industries define, socialize, and understand customer experience internally, as well as the technologies and processes to measure CX Gains, are more challenging today than ever before.
During a session titled “The Challenge of Measurability in Customer Experience” at the Engagement & Experience Expo in Denver, presented by Loyalty360, these challenges, and more, were addressed. Moderated by Mark Johnson CEO/CMO of Loyalty360, the panel....