TD Bank Gives an Entirely New Meaning to Voice of the Customer
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“Our tagline is ‘America’s Most Convenient Bank,’” says Robert Ghazal, head of U.S. contact centers at TD Bank. “So, we’re always looking for ways to define what that means, and how to make banking more secure, more convenient, and hassle free for our customers.”   Like banks and indeed companies in other verticals, TD recognizes that the ways in which customers want to interact with brands are changing rapidly. “Expectations are....

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