“The good news for our brands is we continue to do very well with JD Power,” says Dave Mingle Director, global connected customer experience at General Motors. “We think we’re making good progress. Our mass market brands, Chevrolet, Buick, and GMC, all finished in the top five in both sales and service satisfaction.”
Product quality scores are also trending in the right direction for GM. “The facts on the ground suggest that we’re....