For CenturyLink, Metrics Make the Difference for Improved CX
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Headquartered in Monroe, Louisiana, CenturyLink provides communications and data services to homes, businesses, government, and wholesale customers in 37 states. The company operates as a local exchange carrier and Internet service provider in the U.S. and is the third-largest telecommunications company in the country in terms of lines served, behind AT&T and Verizon.   Through a series of acquisitions, including its one of Level 3 Communications that’s expected to close by....

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