Focusing on Customer Experience and Reinventing the Vertical at Farm Boy
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  “It depends on what kind of retail you’re in,” says Farm Boy CEO Jeffrey York when asked about the state of retail in North America. “I think if you’re Amazon and you don’t have to show a profit, I think it’s good. However, if you’re a traditional retailer that has shown to show a profit and pay dividends, then it’s going to be more difficult going forward.”   Farm Boy is a regional supermarket chain headquartered in....

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