Customer Education Leads to Exceptional CX for Schluter Systems
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“We have several marketing initiatives even though we don’t necessarily call them marketing initiatives,” says Marco Ludwig, CEO of Schluter Systems, a leading manufacturer of accessories for tile and stone installations. “Obviously, we have a regular marketing department that is also doing advertising and all the other things usually done by a marketing department. But our main focus, and probably you could call it the main marketing activity, is education.&rdquo....

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