TD Bank recently introduced a biometric voice recognition system that authenticates customers as they speak. The technology has been a hit with customers as well as TD employees in customer-facing roles.
Robert Ghazal, head of U.S. contact centers at TD Bank, discusses the finer points of this exciting technology.
What is your role at TD and what does it entail?
Ghazal: My current role is leader of the U.S. phone channel which is all things phone and distribution within our U.S.....