Advancing Customer Experience with Technology at Celebrity Cruises
l360Insider

Celebrity Cruises, the premium cruise line that is part of Royal Caribbean Cruises Ltd., understands the importance of personalization. Across its fleet of more than a dozen ships, passengers are pampered and provided with best customer journey in addition to their actual journey.   Lee Moreau, director of loyalty, Celebrity Cruises, speaks with Loyalty360 about the challenges of personalization and listening to the customer.   How is customer experience changing in the....

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