In this video blog, Rob Morgan, CMO of CAC Group discusses the following questions:
- What do you think is the most important issue related to customer loyalty and retention?
- What brand would you consider a "best practice" customer loyalty example and why?
- How will data/analytics impact your customer engagement, retention and loyalty strategies?
- Which of today’s top trends will have the largest impact on the future of customer engagement and loyalty: mobile, social, local, or...?