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Thought Leadership Video Blog: Rob Morgan, CMO, CAC Group

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In this video blog, Rob Morgan, CMO of CAC Group discusses the following questions:

  1. What do you think is the most important issue related to customer loyalty and retention?
  2. What brand would you consider a "best practice" customer loyalty example and why?
  3. How will data/analytics impact your customer engagement, retention and loyalty strategies?
  4. Which of today’s top trends will have the largest impact on the future of customer engagement and loyalty: mobile, social, local, or...?

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