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Make Time for Employee Feedback

Cvent

The cost estimates for replacing an employee vary widely depending upon the nature of the role. Regardless, it is an expensive and time-consuming task to recruit and onboard a new... Read More

Testing the Value Behind Value Propositions

Cvent

How valuable is your proposition? Value propositions are a two-way street. From the company they are a promise of value to be delivered and from the customer’s perspective... Read More

[Infographic]: Customer Retention Facts

Cvent

We’ve all heard that organizations who increase customer retention rates by 5% can increase profits by as much as 95%, but did you know that a 2% increase in retention is... Read More

Will Apple Make Payments and, for that Matter, Wearables Cool?

GfK

Sure, we’ve made huge strides in technology in the last decade – but adoption is not only a pragmatic decision, but also one of style. Tesla made electric... Read More

Inspiring Leaders: What’s the Secret?

Cvent

Employee engagement is a hot topic these days and not in a good way. A recent study by Gallup uncovered that seven out of 10 employees have “checked out... Read More

Comment Card Fail: Restaurants

Cvent

I was listening to the radio this morning and the show hosts were talking about a comment that was left on a comment card. If you’ve ever been... Read More

Technology, Sport, or Fashion Brands – Where do Consumers Turn to for Their Wearables?

GfK

From activity trackers to data glasses to smart watches, wearable technology is heralded by many as the next big thing. As a result the market is not only becoming crowded... Read More

Steve Jobs: Customer Service Agent

Cvent

Yesterday Apple – Live introduced the next line of Apple products to the world from their home base in Cupertino, California. Products that seem…a little familiar.  It... Read More

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