Providing contextually relevant information to your customers is a constantly evolving landscape. New challenges and features are always popping up. This week, I happened to come across an interesting example of some of the nuances of serving your customers, now that Google Inbox has been released. The premise of Google Inbox and other similar apps is that it provides a unique layer of helpful information over your emails, empowering you as a customer to manage your email better. At least....

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