It’s that time again. There are only two weeks left until the crowds flood into the Solutions Expo at EMC World to learn, network and explore how EMC is integrating your feedback into our products, services and approach to customer experience. EMC’s Total Customer Experience (TCE) team had a tremendous event last year, with Joe Tucci talking about the importance of Net Promoter Score (customer loyalty) and customer feedback during his keynote session and over 800 customers and....

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