Is loyalty an outdated notion? Is it passé?
There has been considerable debate on this topic. In fact some even go so far as to say today’s consumers are incapable of being loyal. Empowered by a plethora of choice, emboldened by immediate price comparisons and user ratings, today’s consumers hunt for the best deal, with little affinity to a brand.
There is no question consumers have the power today. Forrester Research is right on target with their description of....