We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience.
Our next future of customer experience interview is with Jen Cohen Crompton, (@JenCoCrompton) one of our best contributors here on Business Innovation.
How do you define a customer-focused company these days?
A customer-focused company is one that genuinely cares about its customers and outwardly shows that it cares beyond....