As guest experience experts and consumers of food, we can say with a comfortable level of certainty that food is indeed one way to the heart. What we can say with even more certainty, however, is that guest centricity is the way to the heart and everything else related to business success. In a recent webinar, Taco John’s vice president of operations, Shawn Eby, talked about how he and his team cultivated a guest-centric culture by using real-time reporting and actionable insights to....

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