Genuine Customer Experience Is Back For Seconds

From pizza delivery chains like Domino’s to the Blue Heron, a small restaurant in the Connecticut River Valley, eateries large and small are finding new and innovative ways to use mobile technology and social media to help foster a more genuine customer experience. Rather than being “talked at,” diners are increasingly being “spoken to” in real time with timely and relevant offers. Of course, “love can’t be automatic.” That’s how Ramon....

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