Here are a few loyalty links that caught my eye this week.
1. What to Do About a Disloyal Loyalty Program – The Huffington Post
One traveler’s unfortunate experience with an airline’s loyalty program is a lesson for companies.
2. Point Pooling: Lessons in Sharing from JetBlue, Citibank – COLLOQUY
Some companies are letting loyalty program members share points and customers are shopping more and spending more as a result.
3. Work That Experience: The....