Last week, Genesys announced record results for 2014, including 15% year-on-year revenue growth. Our sales were propelled by 100% growth in our cloud offerings. If you have not seen the press release, you can read it here. In short, our business grew through our ability to address a broad range of Customer Experience (CX) needs and markets, including digital channels, Workforce Optimization (WFO), proactive notification and mobile marketing. Now more than ever, CX innovation is....