At Safelite AutoGlass®, each of our markets tracks its own Net Promoter Score (NPS). At the end of the year, we followed up with our top 10 NPS markets to ask the general managers how they deliver customer delight. Joe Black, General Manager, for Jackson, Mississippi, ranked No. 3 with an NPS of 88.4%! 1. What does customer delight mean to you as a market leader? Everything. In a business like ours where most of the time, the service is an unexpected expense for our customers....

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing