We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. Our next future of customer experience interview is from Steve Olenski, one of our best contributors and one of the most influential bloggers on the web. How do you define a customer-focused company these days? I think it’s very telling that you even had to include the disclaimer, if you will, of “these days.&rdquo....

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